Genesys Workspace Desktop Edition

Genesys Workspace Desktop Edition is a software solution developed by Genesys Telecommunications Laboratories, Inc. that provides a unified desktop environment for contact center agents.

With Workspace Desktop Edition, agents can access and manage a range of tasks from a single application, including voice calls, email, chat, and social media interactions. The software provides advanced routing and prioritization capabilities to ensure that agents are always matched with the right customer at the right time.

The solution also includes a customizable interface that allows agents to configure their workspace according to their individual needs. Agents have quick access to important information and tools, such as customer information and history, service level agreements, and performance metrics.

Workspace Desktop Edition is easy to deploy and configure, making it an ideal solution for organizations of all sizes. The software integrates seamlessly with other Genesys products and third-party applications.

• Unified desktop environment for contact center agents
• Access to voice calls, email, chat, and social media
• Advanced routing and prioritization capabilities
• Customizable interface
• Quick access to customer information and tools
• Easy deployment and integration with other products and applications

Genesys Workspace Desktop Edition offers a comprehensive solution for businesses looking to improve the efficiency and effectiveness of their contact center operations.